A valet, or valet parking attendant, is someone who parks and retrieves cars for guests at office campuses, hotels, restaurants, shopping centers, and any other public or private site where parking may be difficult or limited. Typically, a valet attendant will open the customer’s car door and greet them, inquire when they will return to their car, inspect the vehicle for any scratches or damages, provide to the customer a numbered ticket noting any pre-existing car damage, and then proceed to move the vehicle and store in a safe parking area nearby.  Based on when the customer anticipates returning, the valet may adjust guest’s cars in the parking lot for easier ingress/egress.

When the customer is ready for their car, they return to the valet stand and hand their ticket to a valet who will then run to retrieve their car.  In many cases, customers are able to call/text the valet ahead of time to inform them of their pending arrival in order to expedite their car retrieval.

In addition to parking and retrieving cars, valet parking attendants also often provide additional services for customers, such as offering directions, assisting with luggage, covering guests with umbrellas during inclement weather, and helping handicapped enter the venue.

Absolutely. We have one of the lowest accident-per-transaction ratios in the industry.  We conduct and document damage control inspections on all vehicles prior to receiving the vehicle to ensure customer satisfaction with our services.

Yes. Since we service so many high-end clients, we deal with all types of vehicle makes and models on a regular basis. Whenever a new car comes in, we train our employees on the specifics of operating it. 

We cover the following Bay Area Cities:
Atherton, Hillsborough, Burlingame, Menlo Park, Palo Alto, Portola Valley, Redwood City, San Carlos, San Mateo, Woodside, San Jose, Willow Glen, Campbell, Cupertino, Los Altos, Los Altos Hills, Los Gatos, Monte Sereno, Mountain View, Santa Clara, Saratoga, Sunnyvale.

We provide valet parking services in the following counties:
San Francisco County
San Mateo County
Santa Clara County
Monterey County

Yes, we conduct thorough criminal background checks on all applicants. We also perform DMV checks as part of our insurance and hiring process.

While we take every precaution to care for your car, accidents do happen. In the event of an accident, we immediately document the situation and conduct an investigation into the claim. Many of our facilities have security cameras which we use to help complete the accident investigation. Should we determine to be at fault we either offer to have your vehicle fixed at our award-winning body shop or we file a claim through our insurance company. We strive to ensure a fair resolution for all parties.

Yes, we require a minimum of four hours per valet for special events.

Our 20+ years’ experience in the valet parking industry has taught us that each event is unique and that any combination of the following factors will determine the necessary number of attendant’s: number of guests, type of guests (couples, families, singles), time of the event, location of the event and occasion of the event.

With our extensive experience, we’ve developed a proven model for predicting demand for valets. However, in the rare case that there is an insufficient number of attendants, our in-depth employee training ensures our team is prepared to handle this type of situation. In addition, we can call in extra valets on a last-minute basis so that you can rest assured your event will run smoothly.

Yes. Our valets are trained specifically to assist guests in all their needs, whether that means assisting with a wheelchair, offering a stable hand, or even holding an umbrella to help guests stay dry in the rain.

If you are hosting an event in a private location (such as your residence) in San Mateo or any city in Silicon Valley, you do not need a special permit. If you are planning an event in a public location – such as Downtown San Mateo – special valet permitting would be required depending on the exact location. We have significant experience in working with city agencies and are happy to assist you in obtaining the appropriate parking permits.

In general, every city has its own rules and regulations regarding parking in public locations. For events on private properties, while in general permitting is not required, we take a proactive stance in enforming appropriate government agencies depending on the type of event. For example, if there is a large event that would impact a neighborhood significantly, or is close to a highway, we recommend that our clients notify their local police/sheriff’s department so they can be adequately prepared for community inquiries. Again, please let us know if we can offer our assistance in planning your special event in San Mateo, or any location in Silicon Valley.